Return Policy
Online Returns & Exchange
Our Returns Policy is in addition to your rights under South African Consumer Law.
Return Requirements
Sea Weeds is passionate about ensuring that you, our customers, are completely satisfied with your purchase. If you change your mind about an item purchased on the Sea Weeds online store (www.seaweeds.co.za) you are entitled to a refund within 7 days of receipt, should it meet the below requirements:
- Proof of purchase needs to be included
- Tags attached
- Garment in original condition, including unworn and unwashed
- Due to hygiene, we cannot accept return on items that have been worn. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done. All swimwear must still have the hygiene strip for a return.
- For all return requests, please send a detailed mail to marcelle@slimsuit.co.za. Once authorised, a collection will be arranged by the Sea Weeds Warehouse. Sea Weeds does not accept returns sent separately by customers.
Returns of Goods Purchased on Promotion
Any goods that have been purchased on a promotion will upon return to Sea Weeds, be subject to a handling and administration fee of R150 00, payable by the customer.
The handling and administration fee will be deducted from your refund amount.
Delivery Address
Please direct all return or exchange packages to:
Slimsuit Distributors
Block D, M5 Park,
28 Eastman Road,
Maitland 7405
Attention: Marcelle
Refund Payments
Refunds will be processed using the same method as the original payment, within 5 business days of Sea Weeds receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.
Please note: Sea Weeds cannot be held accountable for banking institution processing timeframes. This is out of our control.
Exchanges & Replacements
Our system unfortunately cannot handle exchanges and replacements, but you can return items for a full refund and in the meantime shop for a more suitable item online. Alternatively, you can return your items, wait for your refund and then shop for a more suitable item online.
It is the safer option to immediately shop your replacement since we cannot reserve any stock and in the popular styles, the stock might not be available later.